RETURNS/EXCHANGES?

Petit Croissant Studio is individually operated. Due to the nature of handmade items, each piece is unique with variations in size and color.  Since each item is fired in a studio, due to the nature of the process of handmade goods, each item may not be exactly the same.  There are no exchanges or refunds. All items are final sale.  Shipping costs are non-refundable and possible return shipping fees are the responsibility of the buyer. Commissioned orders are final as well. 

Please be sure to double check your shipping address as Petit Croissant Studio is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package can’t be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", Petit Croissant Studio is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.  

Please be aware that Petit Croissant Studio is not responsible for delayed transit times and damaged products once your order leaves the studio. We have no control over transit times and what happens during transit once packages are given to the mail carrier. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier. 

Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship. Once packages leaves our studio it's no longer our responsibility.

DAMAGED?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue. If your item(s) are damaged or broken, please email contact@petitcroissantstudio.com with photos of the damaged piece along with the box and packaging attached within 48 hours once received.